Terms of Service

Last updated: December 2024

Welcome to Doc2Lang. These Terms of Service govern your use of our AI-powered document translation service. By using our service, you agree to be bound by these terms.

Service Overview

AI-Powered Translation

User Account Management

Content Security

Quality Assurance

Usage Monitoring

Service Updates

Legal Compliance

Support Services

Service Definition and Scope

Service Description

Doc2Lang provides AI-powered document translation services supporting various file formats including Excel, Word, PDF, PowerPoint, CSV, SRT, and other document types. Our service uses advanced AI technology to deliver accurate translations while preserving document formatting.

Service Limitations

Our service is provided 'as is' and may have technical limitations. Translation quality may vary depending on document complexity, language pairs, and content type. We do not guarantee 100% accuracy for all translations.

User Account and Responsibility

Account Registration

Users must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with this security obligation.

User Conduct

Users must use the service responsibly and in accordance with all applicable laws and regulations. You agree not to use the service for any unlawful or prohibited activities.

Content Upload Rules

Content Compliance

Users are prohibited from uploading content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable. This includes content that infringes on intellectual property rights or violates any applicable laws.

Copyright Responsibility

Users must ensure they have the legal right to upload and translate all documents. You warrant that you own or have obtained all necessary rights, permissions, and consents for any content you upload to our service.

Content Review

We reserve the right to review, monitor, and remove any content that violates these terms or applicable laws. We may also refuse to process documents that we deem inappropriate or potentially harmful.

Privacy Protection

We recommend users exercise caution when uploading documents containing sensitive personal information, confidential business data, or other private content. While we implement security measures, users should consider the sensitivity of their content.

Storage and Deletion

Uploaded documents are stored temporarily for processing purposes. Users can delete their documents at any time, and we automatically delete files after 14 days if not manually removed by the user.

Translation Service Declaration

AI Translation Limitations

Our service uses artificial intelligence for document translation. While we strive for accuracy, AI translations may not always be perfect and may require human review for critical documents. Users should verify important translations independently.

Quality Disclaimer

We do not guarantee the accuracy, completeness, or appropriateness of translations for any specific purpose. Users are responsible for reviewing and validating translated content before use, especially for legal, medical, or other critical applications.

Usage Restrictions and Prohibited Activities

Abuse Prevention

Users are prohibited from attempting to circumvent our security measures, reverse engineer our technology, or use automated tools to abuse our service. Any attempt to overload or disrupt our systems may result in account termination.

Account Enforcement

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse our service. Account termination may result in loss of access to uploaded documents and account data.

Service Changes and Termination

Service Updates

We may modify, update, or discontinue features of our service at any time. We will provide reasonable notice of significant changes that may affect your use of the service.

Account Termination

Users may terminate their account at any time by contacting us or using account deletion features. Upon termination, we will delete your account data and uploaded documents in accordance with our data retention policies.

Intellectual Property

User Content Ownership

Users retain all rights to their original documents and translated content. By using our service, you grant us a limited license to process your documents solely for the purpose of providing translation services.

Service Technology

All rights to our service technology, software, algorithms, and intellectual property remain with Doc2Lang. Users may not copy, modify, or distribute any part of our service technology.

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Our service may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any inconvenience or losses resulting from service interruptions.

Legal Terms

Governing Law

These terms are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of our service will be resolved through appropriate legal channels.

Dispute Resolution

We encourage users to contact us directly to resolve any disputes or concerns. For formal disputes, parties agree to attempt resolution through mediation before pursuing legal action.

Contact Information

If you have any questions about these Terms of Service or need assistance with our service, please contact us at: [email protected]